Get in Touch With Us

This page tells you how to reach the editorial team at Online Casino Sites, what we can realistically help with, and where to go instead when a problem needs a casino operator, a state regulator or a support organization rather than a publisher. Most messages we get concern free spins no deposit offers and the wagering rules attached to them, so that is where the guidance below starts.

How to email the editorial team

Email is the only channel we operate. Write to [email protected] and a person on the editorial side reads it. We do not run a phone line, a live chat window or a social media help desk, and we will never ask you for a password, a full card number, a Social Security number or a copy of your ID.

Messages that get a useful answer usually include four things:

1. The casino or the page on robrob8.com you are asking about.
2. The exact offer wording as it appeared to you, including the date you saw it.
3. Your state, since availability and terms differ from one state to the next.
4. What you want from us — a correction, a clarification of terms, or a pointer to the right complaints route.

We aim to reply within two business days. Corrections that require us to re-check an operator's published terms can take longer, and we would rather be slow and right than fast and wrong.

Where commercial relationships sit

Online Casino Sites earns commission when a reader opens an account through some of the links on this site. That funding pays for the research. It does not buy a position in our rankings, it does not soften a write-up, and it does not stop us publishing a limitation. If you believe a commercial relationship has influenced something we wrote, say so directly in your email and name the page — we will look at it and respond either way.

What we can help with, and what we cannot

You contact us about	What happens
A factual error, an out-of-date bonus figure or a dead link	We re-check the operator's current published terms and correct or remove the claim
How wagering requirements, max bonus bets, bonus expiry or cashout caps work	We explain the mechanics in plain terms and point you to the clause to read
A withheld withdrawal, a closed account or a disputed bonus	We cannot intervene. We can outline the complaints sequence below
Whether a casino is licensed in your state	We tell you which regulator to check and how to verify it yourself
Partnership or media enquiries	Routed to the commercial side, kept separate from editorial decisions
Self-exclusion or gambling harm	We point you to independent support services; we cannot exclude you from an account

The short version: we are a research and comparison publisher. We hold no player funds, we cannot see your account, and we cannot release a payout.

Questions about free spins no deposit offers

This is the most common reason readers write in, and the confusion is almost always about the same clauses. Before you email, it is worth checking these yourself in the promotion's terms, because they decide what a free spins offer is actually worth:

• Wagering requirement — the multiple of your winnings you must stake before a withdrawal is allowed. A 40x requirement on $20 of spin winnings means $800 of wagering.
• Cashout cap — many no-deposit spin offers cap the maximum you can withdraw regardless of what you win.
• Maximum bonus bet — exceeding the per-spin limit while a bonus is live can void the balance entirely.
• Expiry — spins and any winnings from them usually die within a set window, sometimes 24 hours.
• Eligible games — spins are normally locked to named slots, and slots, table games and live dealer titles contribute to wagering at different rates.
• Verification before payout — KYC checks apply to no-deposit winnings too, and a first withdrawal often triggers ID and address documents.

If a term on one of our pages does not match what the operator shows you, send us the screenshot. Terms change without notice and reader reports are one of the ways we catch it. Our figures were last verified on Sep 25, 2026.

Asking us about specific casinos we cover

We get named questions about the operators in our rankings. Three come up far more than the rest, so here is what we can tell you about each — including the part that gives readers trouble.

Raging Bull — top-ranked, and the headline offer needs reading twice

Raging Bull sits at the top of our list with an editorial rating of 10.0, largely because the advertised package is unusually large: 410% up to $10,000 plus 50 free spins. Readers email us because the percentage and the ceiling look extraordinary, and they want to know what the catch is. The honest answer is that a bonus of that size is matched by wagering and cashout terms proportional to it, and the $10,000 figure describes a maximum tied to a substantial deposit, not a typical outcome. The 50 free spins are the part most relevant if you came here for spins rather than a match bonus. Limitation: headline percentages this high almost always carry the heaviest playthrough, and availability depends on where you are — verify both before you commit money.

Magician Bet — the no-wagering angle

Rated 9.9, Magician Bet is the one we point free spins readers toward when the wagering requirement is their real objection. Its 101% No Wagering offer removes the single term that causes most bonus disputes: if there is no playthrough, there is nothing to trip over on max bet or expiry. That makes the value far easier to calculate in advance. Limitation: no-wagering promotions are typically smaller in absolute terms than the big percentage matches, and "no wagering" describes the bonus mechanic, not the withdrawal process — identity verification and any minimum withdrawal amount still apply.

Slots of Vegas — spins tied to a named game

At 9.8, Slots of Vegas offers a 375% bonus plus 50 free spins on Cash Chaser. It appears here because the spins are attached to a specific title, which is the norm and worth understanding: you cannot move those spins to a higher-RTP slot of your choosing. If you dislike the designated game, the spin portion of the package is worth less to you. Limitation: game-locked spins reduce your control over RTP and volatility, and the 375% match sits behind its own deposit and playthrough conditions.

Other operators we cover — including Uptown Aces (600% for new players), Card Crush, Zumba Cards, BetUS (200% up to $4,000), Amazon Jackpots, Slots and Casino and Bets.FM — appear in the ranked cards above with their current advertised offers. Ratings shown across this site are our own editorial scores, not customer review averages. We are happy to answer questions about any of them, but we cannot act as an intermediary with any of them.

Money questions we can answer generally

We do not hold payment data and cannot see your balance, so we answer these in general terms only. A no-deposit spins offer costs nothing to claim, but converting winnings almost always requires a qualifying deposit at some stage, and the minimum deposit sets the floor for participating in any match bonus.

• Debit and credit cards — widely accepted for deposits in the US; some card issuers decline gambling transactions outright, and credit card deposits may be treated as cash advances by your bank.
• ACH and bank transfer — common for larger amounts and for withdrawals; slower to clear than card deposits, often several business days.
• E-wallets — faster on the payout side where offered, though PayPal availability for online casino play in the US depends on the operator and your state.
• Fees and limits — minimum withdrawal amounts, monthly withdrawal caps and processing fees vary by operator and method. Check the cashier page before your first deposit, not after your first win.

Withdrawal timing is the other frequent question. Advertised processing times are the operator's claim, not a tested result, and the clock generally does not start until identity verification is complete. Source-of-funds checks can extend that further on larger sums.

Licensing, eligibility and what to verify yourself

You must be 21 or over to gamble at a licensed online casino in most US states, and physically located in a state that permits it. There is no single national online casino license: gambling is regulated state by state, with federal law sitting alongside rather than replacing it. An operator accepting a US signup is not the same thing as an operator being authorized to serve players in your state — those are different claims, and only the second one matters.

If you want to confirm standing before depositing, check the operator's stated license details against the gaming regulator for your state directly. We will happily explain how to read what you find, but we are not a licensing authority and we do not certify anyone. No casino is completely safe, and we will not tell you otherwise.

Beyond casino games: the other product lines

Several of the brands covered here run more than a casino floor. BetUS, for example, advertises a sportsbook alongside its casino welcome offer, and sports betting works on different rules — odds-based markets, different bonus structures, and in many states a separate licensing regime from online casino play. Sweepstakes-style operators such as Card Crush, Zumba Cards and Amazon Jackpots use coin and sweeps-cash models rather than direct cash wagering, which changes both how you buy in and how redemptions work. If your question is about a sportsbook promotion or a sweeps coin package rather than a casino bonus, say so in your email — the terms are not interchangeable and we will answer them separately. Readers looking at a different market entirely can start with our guide to casinos operating outside GamStop in the UK, though US rules do not carry over.

If you have a complaint against an operator

We cannot resolve it, but this is the sequence that usually works:

1. Raise it in writing with the casino's customer support and keep the ticket reference.
2. Escalate internally through the operator's formal complaints procedure if the first reply does not settle it.
3. Take it to the gaming regulator in the state where the operator is licensed, with your written trail attached.
4. Tell us what happened. We cannot force an outcome, but repeated, documented reports change how we write about a brand.

If gambling has stopped being fun

Gambling is entertainment with a cost, not a way to make money or fix a financial problem. If it has gone past that point, the National Council on Problem Gambling operates the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day. Licensed casinos are required to offer deposit limits, loss limits, time-outs and self-exclusion tools in their account settings, and most states run their own self-exclusion registers. Blocking software installed on your own devices is an additional layer worth considering. We can point you toward these, but we cannot close or restrict an account on your behalf — that request has to go to the operator or the state program.

Before you write

If your question is about how a bonus term works, the answer may already be on the relevant page here, and reading the operator's own terms alongside it is usually faster than waiting on a reply. If it is about money already in an account, contact the casino first. For everything else — a correction, a gap in our coverage, a term that does not match what you were shown, or a topic you think we should be covering — send it over. Reader reports are the main reason our pages get fixed.

Written and maintained by Mason Coleman, editorial lead at Online Casino Sites. Information on this page was reviewed on Sep 25, 2026.